Old people. Apparently they know stuff. And don’t mind telling you.

I had an interesting discussion with a friend last week.  She’d been attending an agency WIP, accompanied by a new team member who hadn’t previously dealt with an advertising agency.

He only had one question afterwards – is everyone in advertising that young? Her answer was, pretty much, yes.

I’ve read plenty as to why this might be.  It’s possibly because advertising’s an industry driven by the new and the fresh, and these two perspectives are believed more likely to come from young people. It’s possibly because advertising’s a stressful industry with long hours and only the young have the stamina. Or it may be because advertising’s an industry that still enjoys a veneer of glamour and young people find the possibility of glamour unnaturally attractive.

All of which may be true, but I’ve been wondering about the implications for the industry of employing so many young people.

And I think, courtesy of Boing Boing, I may have found what the implication might be.  BB reports on a recent study conducted by Scientific American highlighting the tendency of older people to be both more honest in assessing a problem and more helpful in making suggestions to solve it.

The study showed people a picture of a clearly obese teenager and described a number of obviously related problems – sleeping difficulties, lack of energy. Participants were asked what advice they would offer.

Only a third of young people raised the teenager’s obesity as the source of the problems. Young people also offered far less advice, and did so clumsily. Older people were much more honest about the obesity (80% mentioned it) and offered twice as much advice, in a much more empathetic way.

Which if you replace ‘obese teenager’ with ‘poorly articulated brief’, and ‘sleeping difficulties’ and ‘lack of energy’ with ‘average advertising’ and ‘poor sales’, rather nicely sums up a challenge faced regularly by most agencies.

And exactly as in the research, my guess is that young people aren’t likely to mention the real cause of the problem, nor be that helpful in suggesting ways to solve it, while older people are much more likely to confront the real issue, and much more likely to be able to helpfully address it.

(I am, for the avoidance of doubt, an old person.)

PS. Imagine my delight when having written this post I came across the story of Tony Dell.  At the age of 90, Tony is still working, five days a week, at Delaney Knox Lund Warren. And maintaining his blog.

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Dylan LeBlanc writes great songs. He also likes railway tracks, stairs and blazers.

I found a great album at the weekend, Dylan LeBlanc’s, Paupers Field. If you’re of the Country persuasion, it’s a treat.

The video below is for his debut single, If Time Was For Wasting.  In it Dylan spends a lot of time loitering around either railway tracks or stairs.  The symbolism of this is lost on me.  Irrespective, he’s wearing a blazer, which makes him kind of the Rick Astley of Louisiana.

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The ‘confident walker’ and the ‘preemptive solver’

I often traverse Queen St (which, for the benefit of my vast international audience, is the main street of Auckland’s CBD). This traversal is made easier, and surprisingly more entertaining, by the fact that as a very busy street, traffic in all directions at major intersections is stopped roughly every 90 seconds to let pedestrians cross.

There are two things I find entertaining in this.

The first is that it gives me the opportunity to mention that this kind of crossing is known as a ‘pedestrian scramble’ or, more lyrically, as a ‘Barnes Dance’.  When history judges this blog, never let it be said that it did not expand minds.

The second is that these intersections are where you find the ‘confident walker’.  This is the person who strides out boldly before the ‘walk now’ signal goes green.  This individual is keen for all to understand that he (and he is always a he) is an unnaturally capable pedestrian. He has memorised the phasing of the lights, so committed is he to his pedestrian craft. Or, as I prefer to imagine it, rather than memorising the phasing he simply possesses some preternatural affinity for traffic lights, an affinity so advanced and inexplicable that in certain town planning circles he’s referred to, in appropriately reverential tones, as ‘the crossing whisperer’.

This ‘confident walker’ believes he is sending a message that says ‘I am a very busy person with places I need to be.  In the course of being busy I cross roads regularly, this road in particular.  So much so that this road is my domain, and as you can see, I am its master.  I am a leader and I wait for no (green) man. You may follow me with confidence for I am the Lord of the Barnes Dance’.

The message he’s actually sending is that ‘I am a loser of quite desperate sadness. My life is so bereft of genuine meaning that I derive my greatest sense of personal accomplishment from believing I am a member of an elite class of pedestrian’.

I’m genuinely amazed I’ve never seen a ‘confident walker’ get hit by a car.

It also occurs to me that there is an obvious advertising agency equivalent – the ‘preemptive solver’.

They’re the people who insist on answering every question before it’s been asked.  Before a need’s been identified, they’re in opportunity mode.  Before a problem’s been defined, they have a solution proposed.  They’re never happier than when finishing a sentence on your behalf.

They are keen for everyone in the room to appreciate that they possess both uncommon sagacity and extensive experience. They wish the meeting to understand that no one is closer to the client’s business than they are. They would also like the meeting to know that it can relax, secure in the knowledge that they have clearly spent a great deal of time in the agency environment, and no matter the eventuality, they have it seen it, done it, and contact reported it.

They believe they’re sending a message that says ‘I think of nothing other than your business.  As will be obvious from the promptness of my answer I am a step ahead of you. This is because your needs occupy my every thought. Your wish, before you’ve even wished it, is my command.  It should therefore be clear to everyone in this meeting that I am indispensable.’

The message they’re actually sending is ‘I’m not actually listening to what you’re saying. It’s therefore very likely that what I deliver you will be wrong. This is because I am significantly more interested in demonstrating what I know than I am in understanding what you need.’.

I’m genuinely amazed I’ve never seen a ‘preemptive solver’ get hit by a client.

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If in dating doubt, don’t.

Brilliant flowchart establishing, once and for all, acceptable dating scenarios (from The Morning News, via Notcot).

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Please visit these blogs

Two great new blogs to share.

The first is written by my friend, Angela. She’s currently coming closest to living the dream of anyone I know. With her husband and two young children she’s working at a camp for underprivileged children from San Francisco.  So whereas most of my posts share snide observations on how hard advertising is, Angela’s chronicle what it’s like go somewhere you’ve never been and give yourself over to helping people you’ve never met. Please read.

The second is written by a man I’ve never met, Matt.  He writes on the subject of clothes, with much greater conviction and eloquence than I’ll ever manage.  Here, from his blog Tweed in the City, is his guidance on pocket handkerchiefs (or pocket squares, as some would have it):

“ Your pocket square and jacket should look like they’re making hot, messy love to each other.  Your shirt and tie should look like they’re watching and enjoying it. “

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Want. Want. Want.

It will surprise no one to learn that I want these. A beautiful hanger design from Anna Thomas @ loyalloot. (via NotCot)

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Having a blog is like having a tattoo – lessons from a year’s blogging

Having a blog is a bit like having a tattoo. Everyone you talk to has thought about having one, wants to know whether it’s painful and feels the need to tell you about the best one they ever saw (which, disappointingly, is never yours).

It’s a year since I started this blog.  I’ve posted 169 times.  I’ve written more about advertising than I anticipated, but less about clothes.  I’ve made contact with some unexpected, and utterly delightful, people. On occasion I’ve been pleased with my work. At least as often I’ve been shamed by my own indulgence.  And a number of people have, very kindly, asked for my advice on getting a blog started.  So, never one to let an anniversary go uncommemorated, this seemed like an appropriate time to share that advice.

Starting is hard. Writing your first post feels as big as school on your first day. I wrote about ten before I posted anything.  I tried to trick myself, writing stuff that might have been for any purpose, rather than specifically starting a blog.  Then I posted them all at the same time and, hey wordpressto, I had a blog.

Kicking off from a standing start is significantly harder.  You finish one post and the empty space in front of you is paralysing.  It feels like it’ll take forever for what you’re doing to become anything real (which probably explains why 95% of the world’s blogs are inactive).  So my advice is to give yourself a running start. Momentum, even if it’s artificial, is invaluable.

A watched blog is never viewed. If you exclude things involving Anne Hathaway, there’s nothing more exciting than the first time you see your blog stats counter tick over.  Real people, somewhere, are reading what you’ve written. But those stats are dangerous information.  I’ve posted something I thought was interesting and found myself petulantly indignant when an hour later no one has read it.  I’ve had quite prolific periods during which hardly anyone has visited the site.  And then I’ve written almost nothing (as with the last month) and inexplicably had fifty visits inside half an hour.  My point is that you quickly learn that when people visit has very little to do with what you’re doing.

In a similar vein, micro-measurement is a really bad thing.  If you look at who visits, from where, how many pages they view etc, it’s entirely random.  On a micro-level it makes no sense.  But if you look at it by month, it’s entirely predictable.  It’s a small increase in the number of visitors each month.  That’s it.  That’s the measure that’s useful.

Blogging has a natural ebb and flow.  Unless you do it professionally, to blog is a choice. When I started I thought it was a choice of priority. I could prioritise blogging or I could prioritise doing other things.  And while that’s obviously true, over time you start to realise that that’s not the real choice you make. It’s really a choice of conviction. Do I have enough conviction in what I’m writing that I believe it justifies someone’s time and effort in reading it? And it amazes me how this comes and goes.  Some weeks I believe everything is worth writing about. And some weeks I don’t believe I’ll ever make an interesting observation (again).

A provocative post brings readers. Once.  This post on the Toyota Yaris scandal generated a huge spike in visitors, thanks to Tim @ Mumbrella quoting it in his story.  But I wish I’d written it now, or at least I wish that I’d had my blog setup properly when I wrote it.  Because if you have aspirations to grow your readership, you need to make it easy. Your RSS subscription goes at the top of the page. Your email subscription comes next.  Then you ask again at the end of a post for people to subscribe, or as Mr Zuckerberg would prefer it, to Like. You create a section that contains your best posts (mine’s here). You can’t be backward about it. If you can get someone to your blog once, you need to make it easier than a game of Connect Two for them to come back.

If like me, your blog’s core subject is your field of employment, you will confront a dilemma.  There will be issues you want to write about that will require you to be critical of people who might one day employ you, or clients who might one day hire you.  On the one hand, you’d like to think that sharing a point of view that is balanced, considered and well-reasoned (if perhaps legitimately critical) is a positive expression of your capacity for rigourous analysis and willingness to speak truth.  On the other hand, that’s not actually how the world works.

Don’t read David Mitchell, Charlie Brooker or the Ad Contrarian. It will become immediately obvious that you are a talentless hack who has no business dallying with this writing lark.

Something unexpectedly good will happen.  If you’re lucky, someone you haven’t spoken to in years will realise they’ve just read something quite interesting and be astonished to find that you were its author. Or someone very clever will reference your blog in something they write and make you appear clever by association. Or, and I don’t mind admitting I’m rather proud of this, you might get quoted in the Times.  (That’s the London Times.  My dad would have liked that.)

Silence is the loudest feedback. You write every post hoping that people will have a view on it. When they don’t, you can’t help but assume that it’s because what you wrote wasn’t interesting.  Pretty quickly you get to the point where you’d trade 100 views for one comment.  Silence, as all children know, is the greatest punishment.

So go on, don’t be shy.

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Harvey & Gilmot relaunches

So after years of sitting in briefs from clients for a ‘relaunch’ I think I finally understand why it happens.

I’ve always been slightly bemused by the idea of a relaunch, in that a launch has always felt to me like something you can only do once – like losing your virginity, or electing Kevin Rudd. Once something’s launched, it’s launched. It’s released, liberated, not able to be unlaunched. But apparently I was wrong.

Brands relaunch all the time, motivated most commonly, in my experience, by the desperate desire to believe that people miss them. Often it’s been a long time since they’ve done anything interesting, so they feel that whatever they do next has to be especially significant so as to plug the gap they hope was created by their absence.

And such is my motivation for relaunching this blog. I’ve written bugger all over the last couple of months. I won’t bore you with explanations as to why. I simply haven’t. But I’ve missed writing it, and rather desperately want to believe that you’ve missed reading it.

So I’m officially relaunching A Day in the life of Harvey & Gilmot.

And, student of Marketing that I am, I have focused on the two tactics that ensure a successful relaunch – I’ve changed the packaging and the perfume.

The change to the packaging should be obvious. Look around and revel in the wonder that is my new blog theme.

The change to the perfume is rather less obvious. But I’ve gone for a bit of nostalgia here. You’ll have to work with me on this, but after you’ve read this I’d like you to look at the picture below, and, if you’re of a certain age, I bet the scent will come back to you. I am now the blog your blog could smell like, if your blog were written by a late 80’s relic with a penchant for extravagantly-patterned trousers, side parts and the canon of Dave Gahan.

Enjoy.

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All Blacks, denim and the world’s naffest parents.

Three lovely things have all arrived on my desk(top) in one day. And none of them are ads, or water jugs.

Firstly, adidas helped Richie McCaw give a Northland primary school a great surprise (and quite a fright).

Secondly, Levis joins forces with a small, struggling, Pennsylvania town, helping it rebuild after years of decline.

And lastly, Toyota showcases the Swagger Wagon, featuring two parents offering hip-hop stylings that seem to be loosely based on, well, me.

Two turntables and some china…bone

Love this. From Swiss artist, Fabien Clerc. (via NotCot)

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